Implementation & Support Specialist

PARIS, FRANCE

Implementation & Support Specialist

Are you passionate about transforming every PC, smartphone and tablet within any organization into a powerful digital transaction- and communication platform?

Lucky you, because there is a unique opportunity to be part of one of the fastest growing software companies in Europe: Connective!

We deliver a pan-European and modular software solution which includes smooth yet secure Identity Services, flexible generation of dynamic Smart Documents and collection of legally binding eSignatures.

We are looking for an Implementation & Support Specialist who is willing to fast-forward with us.

What will you be doing on a daily basis?
  • Guide customers with their implementation traject, on premise and in the cloud
  • Perform onsite analysis workshops and installations
  • Perform support for all our French speaking clients
  • Address customer questions and concerns regarding Connective’s solutions
  • Report defects or offer suggestions for product improvement based on issues brought up by other departments
  • Analyze tickets & troubleshooting with internal teams (QA/Dev) to be able to provide a workaround or solution
  • Support QA test campaigns for our solutions
  • Provide relevant, high quality and timely communication to the customer
Which skills do you need?
  • You have enough technological knowledge (Microsoft systems) or functional awareness to recognize situations and provide a solution or re-direct these to the correct persons within Connective.
  • A prior support/helpdesk experience would be a plus
  • Your native language is French. For internal communication, being fluent in English is a must (both spoken and written). Knowledge of Spanish is a big asset
  • You are committed and want to deliver high quality in your work
  • you are a team player!
  • you have a «YES I CAN» attitude
Why do you want to be a Connectivian?
  • A workspace in a trendy office located in Paris
  • Work from home to optimize work-life balance
  • Work closely together with your colleagues in Antwerp and experience what it’s like to work in an international company
  • Yearly team events & drinks!

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