Download the report ‘Digitise or Disintegrate’


In cooperation with Finextra

Digital transaction management is finding a place on every insurer’s and bank’s roadmap. Driven by the desire to build a truly 21st century rooted business, improve customer engagement or simply to operate more efficiently, digitisation takes many guises. Online channels have transformed transaction servicing. But taking digitisation further across all customer interaction is about much more than scanning paper forms for onboarding, automating back office processes in isolation or having a customer service presence on social media.

The ultimate aim for incumbents and disrupters is to achieve a state where the processes behind a customer interaction become invisible not only to the client, but also to the financial institution’s frontline staff. They can then focus on the customer relationship rather than on completing the next step in an internal process chain reliant on many IT systems and often manual tasks. So why is it that today in various countries around the world people can book a holiday in three clicks, and order, ride and pay in one, but still have to take many, many steps to do the same in financial matters. National Regulation? Compliance? Because we are used to automating existing processes rather than designing new customer experiences?

Together with Finextra, Connective published the survey ‘Digitise or Disintegrate’. This report addresses the appetite for speed in digitisation processes, measures drivers for success, gives a clear overview about what customers need and want and summarizes what the future could hold for further and deeper digitisation.



Download the report ‘Digitise or Disintegrate’ (in cooperation with Finextra) now! 

Related articles

Sign electronically on Xerox printer
As from today, Mywork E-sign is available on the Xerox e-commerce platform. This new application enables electronic signatures on all Xerox printers.  To create the electronic signatures solutions, Myworkplatform, who is a certified Xerox developer, has chosen to integrate Connective eSignatures. Your Xerox printer as a digital enabler In this...
Digital Identity
Very exciting news today as we can announce our strategic partnership with Trust1Team (T1T). This partnership is essential to accelerate our growth in the European and global market of digital identity and digital signatures solutions. In an expanding digital world, governments, companies and individuals increasingly rely on digital identification to...
Four & Five, digital signatures, law firm
When your customers are tech companies, they expect tech solutions like digital signatures! The recently established law firm ‘Four & Five’ gets off to a flying start. By implementing Connective’s digital signatures platform (eSignatures), they are sparing both their co-workers and customers from the hassle of chasing signatures. This evolution makes...