The acquisition of
Connective by Nitro - FAQ
Last update: 19 January 2022
Only recently, Nitro announced the acquisition of Connective. Learn everything you need to know about Nitro and the acquisition in our FAQ. In case of any specific questions, please contact your Relationship Manager at Connective and we will be happy to answer all of them.
Nitro & Connective have executed an agreement where Nitro acquired 100% of Connective. The transaction, which was funded by a A$140 million (~US$104 million) capital raising, positions Connective and Nitro to become the third largest enterprise eSign provider.
We are bringing together our market-leading products, Nitro´s global sales network and 13,000+ business customers in 155 countries.
The official press release is available on Nitro´s website.
Nitro is a global document productivity software company accelerating digital transformation in a world that demands the ability to work from anywhere, anytime, on any device. Nitro enables organizations to drive better business outcomes through 100% digital document processes and fast, efficient workflows. The Nitro Productivity Platform offers comprehensive business solutions, including powerful PDF productivity, unlimited eSigning and industry-leading analytics, all supported by a superior customer experience team. Nitro has over 2.8 million licensed users and 13,000 Business Customers in 155 countries, including over 68% of the Fortune 500 and three of the Fortune 10. Nitro is headquartered in San Francisco with hubs in Toronto, Dublin, London, and Melbourne.
For more information on Nitro, please visit: https://www.gonitro.com/
This deal with Nitro is a strategic step forward in fulfilling our shared bold ambition to become one of the leaders in the fast-growing US$17 billion enterprise eSign market. By joining forces we will be in a much stronger position to help our customers along their digital transformation journey. Our eSign and eID solutions have helped us establish a formidable presence in Europe and with Nitro’s customer base and global reach we are excited to expand this presence around the world.
This acquisition has no impact on the current availability of our solutions or the functionalities you are currently using. This partnership will allow us to have more resources available for R&D purposes, giving us the possibility to scale even quicker than today. The future will also bring alignment between the Connective solutions and the Nitro PDF Productivity Suite, which should allow customers to benefit from seamless usage of a combined solution.
Absolutely. The entire Connective team has become part of Nitro, meaning you will still have the same point of contact to assist you in case of any questions. In case contact details such as email addresses would change, we will of course inform you.
In a first phase, our solutions will still be referred to as eSignatures, Smart Documents and Identity Hub. The sole change you might notice is that in the near future the naming will be changed to for example “Connective, a Nitro Company”.
Yes, our support team currently remains to operate from Antwerp (Belgium) and Paris (France) and shall still be able to assist you in English, French and Dutch. We know that for many of you support in Dutch and French is important and you can be reassured our Dutch and French speaking support teams will remain available. We hope to support additional languages in the future soon, as our international growth is expanding because of this acquisition.
Of course, your contracted SLA will be honored also after the acquisition. Together with Nitro we will also be working on extending the availability of our support desk so we are able to offer global support (during different time zones) in the future.
We would be happy to assist you on investigating how the Nitro PDF Productivity solutions might be an added value for your organization. You can contact your Relationship Manager at Connective.
No, your existing agreement signed with Connective will continue in accordance with its terms.
No. The data processing agreement you previously signed with Connective will continue in accordance with its terms.
No. For European customers, we have no intention to change the geo location of the data centers (which is currently Microsoft Azure with data centers in Amsterdam & Dublin). You can be reassured that in case any major changes would apply to our technical infrastructure, we will contact you pro-actively and such new configurations will not take place without notice.
The existing third party subprocessors engaged by Connective for the provisioning of specific functionalities embedded in our solutions are not changing due to this transaction. The overview published on our Trust Center still remains accurate. In case any updates would apply on this level, you can be reassured the notification procedure as published online (or as included in your data processing agreement) will apply, meaning we will pro-actively inform you before such engagement of a new third party subprocessor would take place.
Due to the acquisition the Connective legal entities are of course entering the Nitro Group. Connective will become a subsidiary of Nitro Software EMEA Limited. For an overview of the Nitro Group entities we refer to our Trust Center. In case any of these entities would become new future Sub-processors (for example for enabling new functionalities in the services you are currently using), we will pro-actively inform you as explained above. If international data transfers would apply intragroup with the Nitro Group entities we will take all necessary steps internally to ensure compliance with applicable data protection legislation.
Data protection is and will remain a top priority for our company, also post acquisition. We will remain to invest continuously in data protection matters, as we did before. More information on what we are doing on a data protection is explained here.
Connective’s DPO Office remains operational and is at your disposal in case of any further questions (email@example.com).
It is Nitro Software EMEA Limited (incorporated in Dublin) which acquired Connective NV (our Belgian based headquarters). Nitro Software EMEA Limited is a subsidiary of Nitro Software Limited. In the event any intragroup international data transfers would apply, we will make sure to comply with applicable data protection legislation.
Yes. Currently there is no impact on Connective’s ISO 27001 certification due to this acquisition. We attach great importance to security and compliance and will continue to invest in maintaining relevant certifications.
Yes. Currently there is no impact on Connective’s eIDAS TSP certification due to this acquisition. We attach great importance to these sector specific certifications and will continue to invest in maintaining them.
Nitro to Acquire European eSign Leader Connective
Connective has been acquired by Nitro. This deal will bring together a global leader in document productivity software with a leading European eSigning solution. Moreover, by combining forces, Connective and Nitro are positioned to become the third largest enterprise eSign provider.