Support Specialist

Antwerp, Belgium

We have room for a Support Specialist with passion for the latest technologies!

Are you passionate about transforming every PC, smartphone and tablet within any organization into a powerful digital transaction- and communication platform? 

Lucky you, because there is a unique opportunity to be part of one of the fastest growing software companies in Europe: Connective!

We deliver a pan-European and modular software solution which includes smooth yet secure Identity Services, flexible generation of dynamic Smart Documents and collection of legally binding eSignatures

As a Support Specialist, your main activity will be active customer support (1st – 2nd line). 

What will you be doing on a daily basis?
  • Support customers & partners in the usage of our products.
  • Close collaboration with Product & QA teams to discuss product improvement, based on received feedback from customers & partners.
  • Guide customers with their implementation process, on premise and in the cloud.
  • Provide relevant, high quality and timely communication to the customer.
  • Following our commitments to ISO27001 and eIDAS TSP requirements, you will be appointed as authorized personnel in the trusted role of System Operator.

Which skills do you need?
  • You have enough technological knowledge (Microsoft systems) or functional awareness to recognize situations and provide a solution or re-direct these to the correct persons within Connective.
  • A prior support/helpdesk experience would be a plus.
  • Your native language is French. For internal communication, being fluent in English is a must (both spoken and written).
  • You are committed and want to deliver high quality in your work.
Why would you want to be a Connectivian?
  • A workspace in a trendy office located in Antwerp
  • Flexible working hours with the possibility to work from home a few days per week
  • Being part of a young, divers and dynamic team of professionals in an organization where there is room for your initiatives, ideas and feedback
  • A lot of nice benefits (meal vouchers, phone subscription, insurances and extra holidays on top of legal vacation)
  • Yearly team events & drinks!

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