Data Processing

Connective Services & Personal Data

At Connective, we consider it an absolute priority to let users know how their personal data is used and processed when using our services.
That is why we provide an extensive overview of our services and their data flow.

Processing of Personal Data in Connective Services

Below you’ll find an overview of how Personal Data is processed and stored when using the Connective Services.
Depending on the Connective Services being used, the Personal Data being processed and the period of retention can differ.

eSignatures Connective DP

Connective eSignatures v5.3

ProcessData SubjectData TypeStorageRetention Period
Portal
API
WYSIWYS
Business user
End user
First name
Last name
Email
Avatar/ image
Date of birth
Phone number
Belgian Lawyer Identification
Belgian National Registry Number
Document Name
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
Portal
API
WYSIWYS
Business user
End user
Document name
Document/content
Personal Signing Certificate
File SystemUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Manual signature
Business user
End user
First name
Last name
Document name
Handwritten image
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Belgian Electronic ID
Business user
End user
First name
Last name
Document name
Personal Signing Certificate

Optional
Date of birth
Belgian National Registry number
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
SMS Code
Business user
End user
First name
Last name
Document name
Phone number
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
E-mail Code
Business user
End user
First name
Last name
Document name
E-mail
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
iDIN
Business user
End user
First name
Last name
Document name
BIN
Name
Initials
Address
Data of birth
E-mail

Optional
18 or older
Gender
Phone number
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Wacom Signing Pad
Business user
End user
First name
Last name
Document name
Biometric signature image
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Belgian Lawyer Card
Business user
End user
First name
Last name
Document name

Optional
Lawyers-ID
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Itsme
Business user
End user
First name
Last name
Document name
First name from signing certificate
Last name from signing certificate
Personal signing certificate

Optional
Date of birth
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
OpenIDConnect
Business user
End user
First name
Last name
Document name
Personal data coming from configured idP

Optional
Date of birth
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
WYSIWYS
Debit Card
Softkey
Hardkey
Password
Business user
End user
First name
Last name
Document name
DatabaseUntil package deletion
OR
Configuration of the Auto Deletion
OR
End of the contractual agreement
eSignatures LoggingBusiness user
End user
E-mail
First name
Last name
Package title
Initiator first name
Initiator last name
FileDeletion of the logs
OR
End of the contractual agreement
eSignatures Audit ProofsBusiness user
End user
Encrypted
Signature details
Signed PDF

Not Encrypted
Optional
Phone number (signed with SMS OTP)
E-mail (signed with e-mail OTP)
End user IP adress
FileUntil package deletion +30 days
OR
Configuration of the Auto Deletion

Connective DSS v1.8

ProcessData SubjectData TypeStorageRetention Period
Manual SignatureBusiness user
End user
First name
Last name
Handwritten image
DatabaseUntil session time-out, standard setting 30 minutes
Belgian Electronic IDBusiness user
End user
First name from signing certificate
Last name from signing certificate
Personal Signing Certificate
DatabaseUntil session time-out, standard setting 30 minutes
SMS CodeBusiness user
End user
First name
Last name
Telephone number
DatabaseUntil session time-out, standard setting 30 minutes
Mail CodeBusiness user
End user
First name
Last name
E-mail
DatabaseUntil session time-out, standard setting 30 minutes
iDINBusiness user
End user
First name
Last name
DatabaseUntil session time-out, standard setting 30 minutes
Wacom Signing Pad
Business user
End user
First name
Last name
Biometric signature image
DatabaseUntil session time-out, standard setting 30 minutes
Belgian Lawyer Card
Business user
End user
First name from signing certificate
Last name from signing certificate
Personal Signing Certificate
DatabaseUntil session time-out, standard setting 30 minutes
Itsme
Business user
End user
First name from signing certificate
Last name from signing certificate
Personal Signing Certificate
DatabaseUntil session time-out, standard setting 30 minutes
OpenIDConnect
Business user
End user
First name
Last name
Personal data coming from configured idP
DatabaseUntil session time-out, standard setting 30 minutes
Debit Card
Softkey
Hardkey
Password
Business user
End user
First name
Last name
DatabaseUntil session time-out, standard setting 30 minutes

Connective Worker v5.2

ProcessData SubjectData TypeStorageRetention Period
Manual SignatureBusiness user
End user
First name
Last name
Handwritten image
MemoryEnd of the session
Belgian Electronic IDBusiness user
End user
First name
Last name
Document name
Signed document with Personal Signing Certificate

Optional
Date of birth
Social security number
MemoryEnd of the session
SMS CodeBusiness user
End user
First name
Last name
Telephone number
Signed document
MemoryEnd of the session
Mail CodeBusiness user
End user
First name
Last name
Document name
E-mail
Signed document
MemoryEnd of the session
iDINBusiness user
End user
First name
Last name
Document name
E-mail
Signed document
MemoryEnd of the session
Wacom Signing Pad
Business user
End user
First name
Last name
Document
Biometric signature image
Signed document
MemoryEnd of the session
Belgian Lawyer Card
Business user
End user
First name
Last name
Document name
Signed document with Personal Signing Certificate

Optional
Laywers-ID
MemoryEnd of the session
Itsme
Business user
End user
First name
Last name
Document name
Signed document with Personal Signing Certificate

Optional
Date of birth
MemoryEnd of the session
OpenIDConnect
Business user
End user
First name
Last name
Document
Signed document
Personal data coming from configured idP
MemoryEnd of the session
Debit Card
Softkey
Hardkey
Password
Business user
End user
First name
Last name
Document
Signed document
MemoryEnd of the session
Connective Identity Services

Connective iDS v1.2.7

ProcessData SubjectData TypeStorageRetention Period
Personal InfoEnd usereID card number
First name
Last name
Two given first names
Letter third given name
Nationality
Birth location
Gender
Noble condition
Document type
Special status
Issuing Municipality
IDS databaseDeletion of the session
OR
Time configured for auto deletion (15 min. by default)
Include national numberEnd userBelgian National Registration numberIDS databaseDeletion of the session
OR
Time configured for auto deletion (15 min. by default)
PhotoEnd userIdentity card pictureIDS databaseDeletion of the session
OR
Time configured for auto deletion (15 min. by default)
Smart Documents

Connective Smart Documents

When using Connective Smart Documents , the user may submit Personal Data.

The Client informs Connective about the Personal Data it will process via the Data Processing Agreement signed between Connective and the Client.

The retention period for documents that are generated with Connective’s ConnectR Service is set by default at 7 days. The input XML is deleted immediately after its generation.

ProcessData SubjectData TypeStorageRetention Period
Smart Document AccountBusiness userFirst name
Last name
E-mail
DatabaseEnd of contractual agreement
OR
Deletion of the account

Connective Support Services

Client Control

ProcessData SubjectData TypeStorageRetention Period
SupportBusiness userFirst name
Last name
E-mail
Client Control databaseEnd of contractual agreement

Redmine

ProcessData SubjectData TypeStorageRetention Period
SupportBusiness userFirst name
Last name
E-mail
Redmine databaseEnd of contractual agreement
SupportEnd userAny personal informationRedmine databaseDeleted when closing the support ticket (asap)

SalesForce Service Cloud

ProcessData SubjectData TypeStorageRetention Period
SupportBusiness user
End user
First name
Last name
E-mail
Salesforce databaseEnd of contractual agreement
SupportEnd userAny personal informationSalesforce databaseDeleted when closing the support ticket (asap)

Jira

ProcessData SubjectData TypeStorageRetention Period
SupportBusiness userFirst name
Last name
E-mail
Jira databaseEnd of contractual agreement
SupportEnd userAny personal informationJira databaseDeleted when closing the support ticket (asap)

Appendix: List Subprocessors

Business nameAddressCountry of processingServiceProcessingCertificationsData transfer based on
Microsoft AzureIR
NL
Hosting services & core systemsEnd user personal data as defined in the DPAISO 27001
ISO 27018
Privacy Shield
DPA
SCC_EU
EEA - Privacy Shield
Salesforce
salesforce.com
EMEA Limited
Floor 26
Salesforce tower
110 bishopsgate EC2N 4AY London
UK
UKSupport & incident managementCustomer contacts are registered in Salesforce CRM system with name, e-mail and phone number. ISO 27001
ISO 27018
Privacy Shield
DPA
SCC_EU
EEA & UK
Atlassian Pty Ltd c/o Atlassian Inc.
(Jira & Confluence)
350 Bush Street
San Francisco
CA 94104
USSupport & incident managementCustomer contacts are registered in Salesforce CRM system with name, e-mail and phone number. ISO 27001
ISO 27018
Privacy Shield
DPA
SCC_EU
EEA - Privacy Shield
CM TelecomKonijnenberg 30
4825 BD
Breda
NLSMS Gateway
Sending SMS messages
End user
phone number
ISO 27001
ISO 9001
DPA
TripolisJoop Geesinkweg 125C
1114 AB
Amsterdam
NLE-mail gateway
Mass mailing service provider
End user
e-mail
ISO 27001
ISO 9001
DPA
Signicat AS
'Signicat'
Gryta 2B
7010 Trondheim
NOIdentification
Authentication
E-signing
ISO 27001
QTSP
DPA